Help
Customer service
Quick answers to the questions we hear most. Can't find yours? Write to us — we answer within one business day.
Where is my order?
You'll receive a confirmation email the moment your order is placed, and another with tracking as soon as it ships. You can also find every order under My account → Orders.
How long does shipping take?
- Standard shipping — €10, free on orders over €75. 2–5 business days within the EU.
- Express shipping — €19. 1–2 business days.
- Production requires 2–4 business days before dispatch.
View our full transit breakdown for the US, UK, Canada, and EU on the Shipping & Delivery Policy.
What is your return policy?
30 days, no questions asked. Items must be in original unworn condition with tags attached. See our full Returns & Exchanges Policy for instructions.
Can I change or cancel an order?
If it hasn't shipped yet, usually yes — contact us as soon as possible with your order number and we'll do our best.
Contact & Business Inquiries
Email us at hello@solkast.com. Our customer care team responds to all inquiries within one business day (Monday to Friday, 9:00 AM – 5:00 PM EST).
SOLKAST is operated by CogCore LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.